Dear Bluebird Residents, Guests and Clients
As we continue to monitor COVID-19, we wanted to provide our residents with some additional resources. Rest assured we are monitoring the situation closely and making sure we are responding to new information as it becomes available. Every decision we make will be in balancing the needs of those we serve. At Bluebird Property Management, LLC we take the health and well being of our employees, residents and community very seriously.
We are committed to remaining open by having reduced hours of 12-5pm during these unprecedented times to provide the exceptional service you have become accustomed to. Our office will NOT be open to the public.
We will begin taking additional precautionary measures to help prevent the spread of COVID-19.
Effective immediately—as recommended by the CDC our staff will be maintaining social distancing with residents and guests. Social distancing refers to measures that are taken to increase the physical space between people to slow the spread of the virus…by maintaining six feet from others when possible. Additionally, we have instituted a no-handshake policy to help prevent the spread of germs.
Effective immediately—If you have a maintenance request, unless it is an ABSOLUTE emergency, we will be unable to send a maintenance tech to make any non-emergency repairs for at least 30 days. If you have an emergency maintenance request our office staff will ask you a series of 3-4 questions prior to sending someone out to make the repair. Service requests will ONLY be completed on occupied homes/apts if the resident is either not home or agrees to step out of the home or in a different area of the home (maintaining 6 feet distance) while our maintenance tech completes the service request. Additionally, our maintenance associate may wear gloves or masks if they choose to.
We ask that if you or a family member is sick or have been diagnosed or under quarantine you advise us and agree that you will only submit emergency maintenance requests.
These adaptions represent a proactive approach to this outbreak and our commitment to adopting the best recommended practices to stop the spread of COVID-19. We also have tips on things you can do to prevent or reduce the spread of COVID-19 on our Facebook page. Your resident and/or client portals are available 24 hours for rent payments, lease renewals, general correspondence, submit maintenance requests, review your account, etc.
This situation is evolving quickly, and we are continually reevaluating/updating our procedures of how to best prevent further spread of the virus. We appreciate your understanding while we navigate this unprecedented pandemic!
Sincerely,
Tammy Davis, CEO
